Refund Policy

• Return policy

We ensure that the items you ordered have undergone quality check before shipping. In any case that you received a damaged or incorrect  item, please email us within 7 days upon receipt of the item you purchased. A customer service representative will get in touch to assist you.

Regular items may be returned or exchanged within 7 days from the date of delivery provided that the item is in the good condition with the original packaging , sales invoice and accessories included.

• Order cancellation

Orders can be cancelled when an order is a duplicate order; payment is unsuccessful or incorrect information was entered upon checkout. Cancellations due to change of mind is not allowed

• Refund

Refund requests may be processed only in case of unavailable stocks.

For credit/debit card transactions, processing may take 10-15 banking days from the time the refund request was initiated. It may not post to your account instantly and may take several days depending on your billing cycle.

For offline payment made via bank deposits and remittance center, pls send us email as we will be needing other details so that we can proceed with the refund.

You may contact info@my-sola.com