Refund Policy

• Return policy

We ensure that the items you ordered have undergone quality check before shipping. returns and exchanges are not available for international pre-order items. All sales are final. 

• Order cancellation

International pre-orders are considered final sale and cannot be cancelled once confirmed. 

• Refund

Refund requests may be processed only in case of unavailable stocks.

For credit/debit card transactions, processing may take 10-15 banking days from the time the refund request was initiated. It may not post to your account instantly and may take several days depending on your billing cycle.

For offline payment made via bank deposits and remittance center, pls send us email as we will be needing other details so that we can proceed with the refund.

You may contact info@my-sola.com